Jay Kiew is an innovation strategist and the world's leading expert on Change Fluency, with
more than 15 years of transformation experience. He has created more than $2B of impact
for 400+ executives by designing, developing, and delivering organizational transformation,
but his story extends far beyond the professional arena. Kiew is a half-blind cancer survivor,
whose life is a testament to resilience in the face of adversity. His remarkable blend of
professional expertise and personal resilience equips leaders to hack through the thick of
change and disruption.
Kiew spent his corporate career working at Deloitte, TELUS, and ADP, where he led missioncritical strategic transformations. This included a $150-million primary care health policy
reform, $13-million tech transformations, doubling app users from 1 to 2 million, and
scaling 15 product lines to $35 million in 12 months. As the Chief Innovation Officer at The
Change Fluency Co, he now invests his time in equipping organizations in speaking the
language of change better, particularly in Agentic AI innovation.
At the age of 19, Kiew became the world's youngest Distinguished Toastmaster. He has
since been featured in Forbes, USA Today, Digital Journal, the Financial Times, Globe and
Mail, Financial Post, Ivey Business Journal, Change Leadership, and more.
Kiew holds an MBA from the Ivey Business School and lives in Vancouver with his wife, two
daughters, and a stubborn Shiba Inu named Brooklyn.
Recent Recognition
• In 2024, the Project Management Institute inducted Jay as a Future50 honoree for
his work on enabling organizations with AI Fluency and Agentic AI adoption.
• In 2025, Jay represented Canada at the G20 YEA Summit, advising on innovation
and entrepreneurship globally.
• In 2026, Kiew was recognized as a Top Forty Under 40 recipient by Business in
Vancouver and his inaugural book, Change Fluency, became a #1 bestseller across
various categories including (1) Organizational Learning, (2) Organizational
Behaviour, (3) Workplace Processes & Infrastructure, (4) Workplace Culture, and (5)
Leadership & Motivation